I’ve been hacked!
I never thought it would happen to me. I logged on Wednesday morning hoping to do a quick daily while drinking some coffee and waking up before going to work and I got the message that my account was banned for unauthorized economic activity or something along those lines. My first thought was it was retribution for reporting a player for abusive language (which might be a story for another day). But after calling customer support, it appears that it didn’t have anything to do with that. I thought that this other player may have reported me for something I didn’t do, like buying or selling gold, to get back at me for reporting him. But no, they told me that it looked like my account had been compromised and would send it over to a GM to research and that I would receive follow on instructions in my email. Now before I had gotten through to Blizz, I had received an email at my work email that someone had tried to recover my personal email password. So I took an early lunch and went home to reset my password (work firewalls kept me from doing this while at work). It’s a good thing that I had a different password on my home email than what I use for WoW. And it’s a good thing that they have personal security questions that adds an extra level of protection for unauthorized password changes. Well I’ve been working on getting my account restored. I found and removed a lot of malicious programs on the computer. If you are concerned about your computer, go to the Blizzard site and read their security info in the account management section. They even suggest a few programs to use. I used the free one they suggested and it found 80 infected files, one of which was a Trojan. And I have Norton Antivirus and thought I was pretty well protected. Anyway, I ordered two authenticators, one for my daughter and one for me. I think that a key logger program got on my computer because I was using the curse client automatic downloader, and it got past my firewalls. So I will remove all my add-ons and wait for the authenticator to arrive before I try to download and reinstall the ones I use – recount, omen, auctioneer, healbot. Yeah – nothing special, but Blizzard warns you that add-ons may compromise your account. If you do use them, please do the manual installs and if the sites look fishy, don’t use them.
Well last night I completed all the required actions to request my account to be restored. I received two emails from Blizzard this morning – one saying that the account was restored to me, and one directing me to change my password again. So it looks like this Weekend Warrior will be able to get online this weekend. I need to let the GLs of the guilds I have characters in know what happened so they can look to see if anything is missing in the guild bank. I also need to check to see what might be missing from my toons. They sent me emails letting me know what was restored already. Lots of gold was returned, over 20K, and lots of equipment from my main toon Myth. My daughter was sympathetic. It was nice to hear her talking to her friends telling them that she couldn’t raid because my account got hacked and we were trying to scan for viruses and that she may have to spend some time helping me get some things back together on my toon. She doesn’t really need to do this, but the offer made me feel good. We have been sharing a computer for several weeks while her laptop was in the shop for repairs, so she hasn’t logged on to play since my account was hacked. I hope hers is ok… My wife, who doesn’t even like that I play WoW, was even sympathetic to my problems.
So it’s been a challenging week for me, many obstacles outside of work and at work. Starting out with dealing with an asshat of a player in Tol Barad, to getting hacked and feeling like someone broke into my house and stole my property. There was no playing WoW to unwind for me this week. No loot, no progress. But no worries. Not now anyway. I’ll pick up the pieces and start over again.
And I’ll leave you with a movie quote and wish you all a great weekend! Keep “A positive mental attitude and a superior state of mind.” - (Steven Seagal) and deal with all life’s problems as just a series of challenges to overcome.